Lost my grandfather rate after paying account?

[Glenn_M]

I changed from my once a year, pay as you go payment to an automatic monthly payment and lost my grandfathered rate. (.15 per min went to .50 per min)

I was not told this would happen but simply received a message after the fact, saying it was done .

How can I fix this?

[NFtoBC]

I did not know the $0.15 per minute was offered with the $100 /  365 day renewal top up. It is available with just about any plan or add-on to your pre-paid plan, however, to my knowledge, the per minute rate for a pre-paid phone account without a plan or add-on is $0.50 / minute.

Did you have an add-on with your previous set-up?

Grandfathered rates end upon choosing a new plan. This is one of the decisions folks on some of the older post-paid plans have to wrestle with in deciding to upgrade a phone - is the benefit of the deal for the phone better than paying full price and keeping their old plan.

[Glenn_M]

My original number was at 20/mo

I got a call saying I'd be better off with pay as you go as it would be at .15

I went for it on the $100/ year and then added another number on the same account.

The second number/phone had to be at .50/$100/year. Ok, no problem.

This year I decided to go for the $10/ month on my number.(not the .15 number).

I then got a message I'd lost my .15 rate due to the change.

I also cannot see both numbers on my account now.

[Nighthawk]

Depending on how many minutes you use, I'd say look through the available pre-paid plans and see if any would work. They're all $0.15/min.

[Glenn_M]

I'd be delighted but don't see that avail.

[NFtoBC · Accepted solution]

Best to call customer service and get it sorted out. 

[Glenn_M]

Got it sorted by calling. it took a while, but turned out to be an
email/duplication account thingy.
He was quite patient.
Glenn Mitchell
250-339-5132
Web page
http://www.mitchelldesign.ca/
My Songs
https://soundcloud.com/you/tracks

[NFtoBC]

Glenn,

   If I recall, you need a separate email address for each pre-paid phone line. Was that your experience?