I changed from my once a year, pay as you go payment to an automatic monthly payment and lost my grandfathered rate. (.15 per min went to .50 per min)
I was not told this would happen but simply received a message after the fact, saying it was done .
How can I fix this?
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I did not know the $0.15 per minute was offered with the $100 / 365 day renewal top up. It is available with just about any plan or add-on to your pre-paid plan, however, to my knowledge, the per minute rate for a pre-paid phone account without a plan or add-on is $0.50 / minute.
Did you have an add-on with your previous set-up?
Grandfathered rates end upon choosing a new plan. This is one of the decisions folks on some of the older post-paid plans have to wrestle with in deciding to upgrade a phone - is the benefit of the deal for the phone better than paying full price and keeping their old plan.
My original number was at 20/mo
I got a call saying I'd be better off with pay as you go as it would be at .15
I went for it on the $100/ year and then added another number on the same account.
The second number/phone had to be at .50/$100/year. Ok, no problem.
This year I decided to go for the $10/ month on my number.(not the .15 number).
I then got a message I'd lost my .15 rate due to the change.
I also cannot see both numbers on my account now.