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I called in and have been sitting on hold waiting for a representative for 2 hours, what is going on

RDB
Neighbour
 
10 REPLIES 10

WestCoasterBC
Community Power User
Community Power User
The call volumes will be high because of this limited deal December 16-18:

BYOD $60/month + tax
- 10gb data
- Unlimited Canada wide calling
- Unlimited text + mms
- Caller ID & VM

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That is what I have been trying to get, sat on hold for 2hrs and was just told they could not take my call.

 

Really upset and disappointed with how I was treated

Be thankful, I having trying to get a problem solved and it has been days.

xpot
Just Moved In

just had same experience.  was told in store I can only resolve my issue on the phone.  after two hours on hold the call was ended

Where do you see this deal??? please share

If you check support you will see the Twitter option. If you are very lucky they might get around to you in an hour. If you offend them possibility never.

Chris

NFtoBC
Community Power User
Community Power User

@Denny1919 wrote:

Where do you see this deal??? please share


Shop > Bundles and Deals > In Store Only. New activations only with BYOD. 

 

NFtoBC
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Sorry I can't really help. Telus is ment to help and they don't.

Chris

Tony99
Just Moved In
I can’t even get through. I keep getting “call failed”

This is Telus customer service. There is a possibility the the Twitter help desk will help you. They haven't helped me.

Chris