I called in and have been sitting on hold waiting for a representative for 2 hours, what is going on

[WestCoasterBC]

The call volumes will be high because of this limited deal December 16-18:

BYOD $60/month + tax
- 10gb data
- Unlimited Canada wide calling
- Unlimited text + mms
- Caller ID & VM

[RDB]

That is what I have been trying to get, sat on hold for 2hrs and was just told they could not take my call.

Really upset and disappointed with how I was treated

[Chris3]

Be thankful, I having trying to get a problem solved and it has been days.

[Tony99]

I can’t even get through. I keep getting “call failed”

[Chris3]

This is Telus customer service. There is a possibility the the Twitter help desk will help you. They haven't helped me.

Chris

[Denny1919]

Where do you see this deal??? please share

[Chris3]

If you check support you will see the Twitter option. If you are very lucky they might get around to you in an hour. If you offend them possibility never.

Chris

[xpot]

just had same experience.  was told in store I can only resolve my issue on the phone.  after two hours on hold the call was ended

[NFtoBC]

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@Denny1919 wrote:

Where do you see this deal??? please share

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Shop > Bundles and Deals > In Store Only. New activations only with BYOD. 

[Chris3]

Sorry I can't really help. Telus is ment to help and they don't.

Chris