I called in and have been sitting on hold waiting for a representative for 2 hours, what is going on

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Friendly Neighbour
 
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Community Power User
Community Power User
The call volumes will be high because of this limited deal December 16-18:

BYOD $60/month + tax
- 10gb data
- Unlimited Canada wide calling
- Unlimited text + mms
- Caller ID & VM

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Friendly Neighbour

That is what I have been trying to get, sat on hold for 2hrs and was just told they could not take my call.

 

Really upset and disappointed with how I was treated

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Advisor

Be thankful, I having trying to get a problem solved and it has been days.

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Resident
I can’t even get through. I keep getting “call failed”
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Advisor
This is Telus customer service. There is a possibility the the Twitter help desk will help you. They haven't helped me.

Chris

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Connector

Where do you see this deal??? please share

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Advisor
If you check support you will see the Twitter option. If you are very lucky they might get around to you in an hour. If you offend them possibility never.

Chris

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Resident

just had same experience.  was told in store I can only resolve my issue on the phone.  after two hours on hold the call was ended

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Community Power User
Community Power User

@Denny1919 wrote:

Where do you see this deal??? please share


Shop > Bundles and Deals > In Store Only. New activations only with BYOD. 

 

NFtoBC
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Advisor
Sorry I can't really help. Telus is ment to help and they don't.

Chris