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How to get MMS messages

dobes
Coach

Today is my granddaughter's first birthday! She is in California, and my daughter-in-law sent me either a picture or video by MMS. But instead of getting it on my phone, I got a message directing me to a website, into which I was supposed to enter my phone number and a password I don't know - it's not my regular Telus password. I was then instructed to send my phone number to get the password back by message. I did - twice - and have yet to receive anything half an hour later. I asked my daughter to send the pic/video by email when she gets a chance.  

 

MMS is included in my monthly account. I can't believe that Telus would use such an archaic system for ALL MMS, so I think there must be some setting in my phone I need to change. My phone is a new iPhone 5C - definitely capable of receiving MMS, and the MMS setting is switched on. Can anyone help me?

1 ACCEPTED SOLUTION

KittyGumDropz
Leader
I'm assuming that's the Telus Snap. (link: http://web.telusmobility.com/snap/picture_messaging_login_tm.html)
Try to contact Technical team or Client Care to have the password reset for your Telus snap, they might be able to see the password for your snap but I guess it doesn't hurt to ask if they could. 🙂
xXKittyGumDropzXx

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1 REPLY 1

KittyGumDropz
Leader
I'm assuming that's the Telus Snap. (link: http://web.telusmobility.com/snap/picture_messaging_login_tm.html)
Try to contact Technical team or Client Care to have the password reset for your Telus snap, they might be able to see the password for your snap but I guess it doesn't hurt to ask if they could. 🙂
xXKittyGumDropzXx