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TO WHOM IT MAY CONCERN | Account (Business Customer BLOCKED Since Friday 9th June)
I wonder who planned 1.5 GB data bundle with a 4G LTE devices.? its like running a Ferrari on reserve gas and expecting to win the F1 title.. (this should have been with a 3G/2G device) it doesn't go with the high speed network nor with my usage patterns.
I have to keep the data off and keep looking for free Wi-Fi.. in order to avoid going over my data CAP for last 8 months.. frustrating right? Anyhow i visited the TELUS store and they helped me call the client care (loyalty)... after discussion of 60 mins last Thursday and several holds (i dont recall gentlemen name) he agreed to upgrade me to 3GB data on same price $ 75 (without charging device balance etc - as i am not leaving the network, my only request was to increase my data bucket). But to my complete surprise, I got an SMS warning of $365.74 total bill and when I looked at the account details, the superhero I spoke to charged me with the following and didnt care if i would exceed my credit limit of 250 $.... no brainer right.. ?
Device Bal-device tier drop $218.74
Mid-contract Rate Plan Chng Fee $35.00
But that's not all without any warning TELUS blocked by phone since this morning...I cant reach my family, as i dont have an alternative phone.. that's not all I went down to TELUS in Telus Garden and they help me dial to loyalty representative from an landline this noon.. and after staying on the call for 40 mins and listening to the whole music album on hold, I had to hang up because i was getting late for my appointment.
Again that's not all, the customer representative had my details and she didn't bother to call me back saying we are working on it.. or i wonder if i have to go through the above grid again... Imagine you being blocked on the network for hours just because of TELUS poor client care..
Could you please direct this to your team, rather me calling time and again and wait for 45min on an average. Im already out of business due to TELUS mobility since last 4 days.... and counting.. PLEASE understand the severity.
What is the neighborhood for not to solve customer issues?. could you please direct this to your team, rather me calling time and again and wait for 45min on an average. Im already out business due to TELUS mobility since last 4 days.... and counting.. PLEASE understand the severity.
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Sorry about the whole experience. Hopefully you haven't reached your cap and are just suspended because of that contract fee due to a Telus error and chat can get you resumed 🙂