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I bet you can't list 1 VALID reason why Telus sucks. With Rogers overpriced and underperformed services and lack of care & concern for end users and the horror stories I've heard about Bell's customer care, Telus is a Gift From God.
After 20 years as a Telus Mobility customer and 30 with home phone, I have had enough of the price gouging and lack of customer service and respect. Telus overcharges and when you point it out, as I did with $250+ on my home account, they advised me they would have to seek manager approval. Repeated calls to Telus had them repeatedly telling me that I would hear back soon, from a customer service rep. That was 5 years ago.
When my husband died, they saw fit, by their own wisdom, to disconnect my phone though it had a credit balance. When I called, they were unable to provide an answer as to why it was disconnected. They re-connected it...3 days later. And I lost all the voicemail messages my husband had left while in hospital before he died.
I purchased a Telus plan for Europe, turned off all roaming and still have an overage bill and roaming charges regardless of making every effort to track usage by contacting them directly. But now they say that they were actually unable to track usage in real time and only gave a best guesstimate. WRONG! It was under by 200 minutes!!!!
ENOUGH OF THE EXCUSES AND JUSTIFICATION!!!!
Hi guys, if you have concerns or questions you can reach out to TELUS either by phone 1-866-558-2273 or through Twitter at @TELUSsupport or by sending them a private message on their Facebook page.
I hope it helps.
It sounds a lot like you just didn't understand how your service worked @telushater9000 - At the end of the day, the onus is on the consumer to make sure they are well informed. If you don't plan on contributing valuable content to this forum, perhaps your time is best spent on the Rogers Redboard http://redboard.rogers.com
Here's two reasons:
I just received a sales call from one of Telus' sales reps who WOULD NOT TAKE NO for an answer. Repeated attempts to inform him that I heard the exact sales pitch last month and was not interested was ignored. I eventually hung up on him. Suggestion: train your sales people that "no means no".
Reason 2: the only way to register a complaint is to either call someone (not too good of an idea when the customer is already angry at a phone person) or publicly waving the complaint on a message board.
Up until today I have been happy with this company but when my contract for home service expires, I will start seriously shopping around for alternatives.
My money may not be worth very much to the big businneses out there, but I refuse to be toyed with!
Number 1: That's sales. Ever been to a condominium resort sales event, or a car dealership? No different. You can simply say no thanks and hang up, just like you could walk away from a face to face sales pitch.
Number 2: Then wait until you are calm enough to properly discuss your complaint. While venting on a public forum may make you feel good, it does nothing to resolve your complaint.
@NightWing-Robin I like both for different reasons. I enjoy the sense of community and local music of NL, and the physical beauty, and opportunities for travel and exploration of and around BC.
I just paid bill a few days ago watch it I bet they will charge me damb late fees like they did for past few months I was so pissed they would not let my cousin take over his number cause I owed 300 some what past due balance what does this have to do with him? Anyhow I am done with you guys this month I have not used the phone I got rid of sim card 3 weeks ago. If I get a late fee for the amount I paid Scew U I aint paying the late fee again.
Hi Rodney, paying on time is your responsability, you can blame your provider for different things but not for being late in your payments since you can pay online, from your bank application and with a credit card. You don't want to pay for late fees, simply pau your bill on time, just saying
@Rodney2007_2007 You already know that the payment takes 3 to 5 business days to show on your account. So, the question is how are you surprised to be charged for late fees when you seem to know all about the way it works? Seems weird to me.
I had a few late payment charges on account I never missed one payment and I got fed up with the darn suprises of late payment so I got rid of you guys 2-3 weeks ago and I had enough of this none since I had credit of 7.some what back thanks to loaltee group. I was on credit limit last FEB 2013 for 4-7 months then got off it then all was fine till I got contract and boom late payments started. and been accused of this.
If you that it takes 3-5 business days, why didn't you pay before? I was working for Bell mobility before and I know one thing for sure, the delay is due to the bank's system (for security reasons) not your mobile provider.