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I'm going to Australia for a month or two right after Christmas and am told that, if I choose to use the TAS service, I will not get to keep my rate plan as it is an older one. I know for a fact that it is possible to keep it because I have had it done in a previous situation. I have been a customer for over 4 years now and am at the the end of my wits. If I didn't just re-sign last year I'd be gone too.
This math is what bothers me:
~$75 a month x 2 Months = $150 for a service that will not even be used, as the Telus sim card will be out of the phone.
I was told the current equvalent plan is $30 more and I will lose all the extras I've Earned over the years. So in 5 months I will have broken even and for the next 19 months I'll pay an extra $570 with less services, just so I don't have to pay for something I am not even using. $150 is a couple hours shy of a days work for me and .000000000000001% in a shareholders pocket. I always thought that good business and customer service is what kept a company in business, not locking people into contracts and gouge them for ever penny they can.
So to my question... what gives telus?
Solved! Go to Solution.
Hi, who gave you this information? Did you talk with a customer service agent from Telus? I think you can disconnect your account and a minimal fee will be charge monthly. You should try and contact them again.
CRTC, take the issue of more TelCos in our wireless market to a referendum, as I am sure we would all welcome some new competition.
The CRTC has; the public has voted with their wallets.