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From 1980 to 2009 I was a Clearnet ( bought by TELUS) and TELUS customer.
Decided to a break for a few years from TELUS as a customer
In the mean time I changed my name.
I signed up again with TELUS with home Internet in October of 2016.
TELUS were not going allow me to sign up for any services under my new name.
No credit history on file under my new name, ww
Had to use my old name to sign up for a home account.
Wanted recently to get on a month to month plan with a new phone.
No go from TELUS. They wanted a big deposit to secure the new phone and plan.
How do I convince TELUS to carry forward my credit history with them to get a new phone and plan?
Solved! Go to Solution.
Telus would assess your credit rating with the credit bureaus for you account. The only way I can see to use your old name, might be to use your SIN as one of your ID, as it should be unchanged through your name change. Without documentation supporting your name change, Telus can't sensibly use another name as yours.
You shouldn't have to pay a deposit for having no credit. They should put you on the credit limit program for six months.
Use your old name to get your phone plan; then change your name with Telus after you have the plan, and then your new name will link to your old credit rating. This is, of course, if you changed your name legally. If you did not, then Telus can't use a non-legal name.