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Credit Report DIsputes

Just Moved In

Telus insists they sent me a set of texts, notifying me that I needed to update some payment information.  Those texts never arrived on my phone, so even if Telus sent them their network failed to deliver them.  This has degenerated into a credit reporting issue.  How do I request proof from Telus that they not only sent the texts, but that the texts were delivered to my device as they need to claim?  


Community Manager
Community Manager

This can be done through a privacy request. Check out this link and refer to FAQ #28. I hope this helps!