07-14-2013 01:33 AM
07-14-2013 03:32 AM
I looked at other plans... coverage is the main reason I stayed with Telus. Telus offers more service in small communities and office buildings where I work.
Do you have co-workers and neighbors with Fido? Check with them first to hear if they discovered any deadspots when considering Fido or other carriers.
07-15-2013 04:56 PM - edited 07-15-2013 05:41 PM
Fido is a discount carrier, so they make sacrifices to get cheaper plans.
1. Their coverage is less reliable - Fido works great in the urban areas like the GTA, but suffers if you go out to northern Ontario and out west. I have first hand experience with this. I used to work at the Uxbridge Mobile Shop and the # of complaints I got about Rogers/Fido reception in town were higher than our Telus sales, and I led my entire district in new Telus acts 2 months in a row. That didn't count renewals, either.
2. Phone selection is a little more limited - you can't get stuff like the Note II or HTC One.
3. They don't have things like visual voicemail for iPhones, 1 on 1 learning sessions, significant community involvement, etc.
4. Telus is a big telecom provider if you go out to western Canada - Fido only has cellular in Canada, so they can focus their resources. Telus has higher upkeep costs, I would imagine.
5. This may be a small feature, but it's worth mentioning - Telus has eliminated activation AND renewal fees. Fido still has a $25 hardware upgrade fee. Telus charging $10 for a new SIM card, which is the thing that actually makes your phone work, is better than paying $25 for nothing.
Telus was also rated highest in customer satisfaction among Robellus. If the plan is good but the service sucks, then what good is it?
10-12-2013 04:23 PM
07-14-2013 03:32 AM
I looked at other plans... coverage is the main reason I stayed with Telus. Telus offers more service in small communities and office buildings where I work.
Do you have co-workers and neighbors with Fido? Check with them first to hear if they discovered any deadspots when considering Fido or other carriers.
07-15-2013 04:56 PM - edited 07-15-2013 05:41 PM
Fido is a discount carrier, so they make sacrifices to get cheaper plans.
1. Their coverage is less reliable - Fido works great in the urban areas like the GTA, but suffers if you go out to northern Ontario and out west. I have first hand experience with this. I used to work at the Uxbridge Mobile Shop and the # of complaints I got about Rogers/Fido reception in town were higher than our Telus sales, and I led my entire district in new Telus acts 2 months in a row. That didn't count renewals, either.
2. Phone selection is a little more limited - you can't get stuff like the Note II or HTC One.
3. They don't have things like visual voicemail for iPhones, 1 on 1 learning sessions, significant community involvement, etc.
4. Telus is a big telecom provider if you go out to western Canada - Fido only has cellular in Canada, so they can focus their resources. Telus has higher upkeep costs, I would imagine.
5. This may be a small feature, but it's worth mentioning - Telus has eliminated activation AND renewal fees. Fido still has a $25 hardware upgrade fee. Telus charging $10 for a new SIM card, which is the thing that actually makes your phone work, is better than paying $25 for nothing.
Telus was also rated highest in customer satisfaction among Robellus. If the plan is good but the service sucks, then what good is it?
10-12-2013 04:23 PM
10-15-2013 11:20 AM
I would double check you're comparing the same thing (e.g. monthly rate plan for a fully subsidized iPhone) and not comparing a $350 iPhone w/ a cheaper plan. If you look at their website, TELUS and Fido actually have almost identical plans (Fido 500MB option for iPhones/GS4/etc is $5 cheaper, otherwise the same).