Featured Categories
Forum Widgets
Recent Discussions
Still getting billed after cancelling Aug 2024
I’ve now been charged a total of $1443.05 after cancelling my home security account August, 2024 and canceling again numerous times since then as I keep getting billed. Calling Telus support is no longer an option as it’s obviously not worth my time on hold for hours. This is now nearing (or in?) fraud territory as they are intentionally keeping our account open and billing, hoping we won’t complain loud enough. As you know they threaten damage to credit ratings as their recourse on stop payments. I can’t be the only one so am looking here for others in the same situation that would be looking for a class action option. Telus will obviously censor this post shortly but if anyone sees it here (or other media) first please reach out to mailto:[email protected].
Why has Telus sent me to a collection agency? Part1
Why have I received a notice that I must pay a collection agency for an account that was closed in Oct 2020. The account was not in arrears and was closed and I received confirmation that it was closed. I currently have 2 accounts that are in good standing and paid by automatic withdrawals every month. One account is a Mobility account # ending..243, the other account is for Home Services account# ending ...690. The home services account was created in so that I could continue with home internet to the house my mother owned. I was PoA at the time (she is now deceased). When I moved from BC to AB Telus Home Services Retention required me to create a new account, so I did with Daniel's help. In Nov 2024, Daniel gave me the new account# ending..690. Somehow in that administration process, an old cancelled account with the same number that the collection agency is now trying to collect for. Account ending#..0521. I called back to telus as soon as it was possible (January 2025) to connect and got a Telus agent in the Phillipines (Benji?). He assured me that a system error was responsible and that the account ..0521 would be cancelled. Benji gave me Ticket number...8145144. I have never received a bill nor paid a bill to Telus Acct#...0521, and all other accounts appear to be in good standing. Then Nov2025 and Veritas notified me of an amount owing - but due to lots of phishing and spoofing going on - and a complete lack of details, I ignored the Veritas claim as fraudulent. By Feb2026 it seems the account#..0521 had been handed off to Resolve Financial, I received notice but again due to a complete lack of details included other than an amount owing, and my inability to recollect a 9 digit account number that had been closed more than 5 years previously I ignored this Resolve email as a scam. On April 17 2026 I called Telus and spoke to Byron in Guatemala. He assured me it was probably a scam, and created a ticket Ref# SET-55468. 2100 Character limit - See Part2 TerryAccount renewal
My 2 year contract for 1 gig internet was due to expire on the 18th of this month. After initially setting up a cancellation I saw an offer of $60 plus tax for 1 gig, called in and renewed. I was told my new bill would be $60 plus taxes. Because this was done before my initial deal expired all my billing dates remain the same. Today I received notice of my first bill, and it's $97. Today I spent another hour on the phone trying to get the problem solved to no avail. If I was a sceptical person, I would say that Telus does this on purpose knowing a lot of people don't want to waste hours on the phone trying to adjust for a few dollars. Brutal.
Telus+ tv and Hisense VIDAA tv operating system
My Hisense tv had an upgrade which after downloading the Telus TV+ was no longer available as the VIDAA operating system upgrade is not compatible with Telus Who knew all this technology would require specialized equipment to watch TV So if your shopping for a new TV make sure it’s confirm it’s doesn’t use a VIDAA operating systemCan't Download Bills on App
For a while I have been trying to download bills via the Telus app but keep receiving an error message. I thought this would be fixed following the app update of the other day but alas no. Is there a fix for this? I can download bills by logging on to the website but not the app anymore. Also, the AI engine on the app has stopped working too.Fibre optic service box installed on private property
Ledcor assumed our property was common property, it is bare condo land and we have titles and property lines, They installed this in our side yard while we were gone, there is no easement or utility right of way in this location. Request it be moved, as an eye sore and placed only a few feet from our deck. I sent a email to fibreconnect.com who passed it onto Ledcor who didn't contact me until after all hooked up to and states now live and won't move further up so it's out of our sight but still on our property. If their looking for new customers in our neighborhood there not going to get it as the town of High River is not happy.
