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Unable to register account
Hello! I signed up for internet on June 20th, and had the installer come and hook up the internet yesterday (July 3rd). The internet and TV all work excellent, but I am unable to log-in or register for MyTelus. I understand that that is where I will see my bill, so I'm rather anxious to get in there! When attempting to register my account, I am able to get all the way to creating a password and setting up my account profile, presumably the last step, but when I try to continue I am given a "Sorry, something went wrong, try again later." I have tried both on my phone and laptop (I've deleted and reinstalled the app, and on my computer I have tried a separate browser, and using a private tab). No dice! Do I just need to be more patient? I am wanting access to one, familiarize myself with the system, and also so I can personalize my OPTIK TV channels. Thank you!
Account Number for Payment
I cancelled my internet several months ago. I want to make a payment through my bank, but it requires a 10 digit account number and the only one I have is 9 digits. I no longer have access to the home services account and the AI chat is useless. Does anyone have a solution?
Issues cancelling Stream+ (not showing on account)
I am being charged for two stream+ subscriptions but on my account there is only one subscription showing. I have called support multiple times over the last 4 months and each time they assure me this extra subscription is cancelled but each month I still get billed for it. Does anyone know how to get rid of it if you can't see it on your account?
Equipment Return
Hi, I dropped off my Telus equipment for return at the post office on July 2nd, and realized hours later that I forgot to add my Telus billing account number to the package. The tracking number is: 4000477808637994 Is it possible to get my information associated with the package? Thanks
Telus Bill/Cancelled Service
I cancelled my Telus Account by telephone on May 19/26. (Agent-Abdul) Abdul informed me that because my home telephone # was being ported, the Telus account couldn't be cancelled until the porting took place. The porting occurred on May 26/26. Later, that same day, I returned the equipment via Canada Post-tracking #4000477736315995. You can imagine my surprise when I received a bill for Telus services this evening for the month of June ($316.47). I would like to be assured by email that this is incorrect and that there is a 0 balance on my account.returned telus hardware
I am contacting you to ensure my account is noted regarding a hardware return sent via Canada Post on May 26, 2026. The tracking # is 4000477736315995. I have kept my physical drop off receipt and also pictures taken of the equipment packed in box for mailing. The tracking information on the Canada Post tracking has not changed since May 26 (1 month). I am concerned that I will be billed for unreturned equipment because of Canada Post failure to deliver in a prompt time frame. Thank you.
