Featured Categories
Forum Widgets
Recent Discussions
Incorrect Collections Notice
Hi, I've been getting spammed with calls and emails from First Choice Credit Services regarding a home services account I closed last year. I've already reached out to TELUS support who has confirmed that I do not have an outstanding balance and they have said that they have sent a notice to First Choice to stop contacting me but I continue to receive calls. Can I please get support with resolving this?
Incorrect Collections Claim Years Later
’m extremely frustrated and disappointed with my experience with TELUS. I had multiple accounts with TELUS between 2015–2023, and out of nowhere in 2026, I’m being contacted by a collections agency claiming I owe money. This came as a complete shock. I’ve since called TELUS twice, and both times I was clearly told that there is no outstanding balance on my account. When I followed up with the collections agency, they told me the alleged balance is tied to an even older account from 2018. I’ve gone back through all my records and emails, and my account from 2018–2020 (when I moved and continued services with TELUS) shows it was closed with a $0 balance. I know I returned all equipment and paid everything owing at the time. I have a screenshot of my shipping label from 2020 when I sent it back. After looking into this further, it seems like this isn’t an isolated issue, which is even more concerning from these posts. I recently reached out to TELUS again because they are one of the main providers in our neighborhood, and I was considering using their services again. Unfortunately, this entire situation has completely eroded my trust. Being contacted years later over something that appears to have been resolved properly is unacceptable
Please help, I am still waiting for purolator waybill
I have already cancelled my services a few months back and contacted with Telus multiple times to get a purator lable. but I still didn't recieve the label. I still have telus equipment sitting in my basement in dust. I would like to send them back. Would appreciate some assistance with this as the ai chat bot is useless and I am done waiting on hold to discuss the same thing/get the run around. Thanks.
Customer service operating hours
I just called customer service to attempt to resolve a bill which is different from the amount promised by Tellus rep. After extensive "discussions" with a useless chatbot, and repeated requests to talk with a human being, the system told me that the office is closed. It is 7 AM in BC, hence 10 in Montreal. Apparently Telus arbitrarily says that staff will not talk to BC customers before 0900 PDT, although of course they will talk with customers from back east at same time With this approach, I would have to call during my working hours, which would get me fired. What to do? My phone is [mod edit - private info] should a Telus agent wish to cal me, BEFORE 0900 PDT. I prefer to be called after 0600 PDT, but will answer anytime.
