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Out Bound Display Issue with calls
Who do I speak to about having my daughter's name, ****** *****, appear on her cell number: *** *** **** for out bound call display instead of my name, ********* ***** to avoid changing to another Mobility Carrier? Please advise at the earliest convenience. Thanks in advance. <Admin edit: personal info removed. Please see community house rules>
issues in auto payment of prepaid existing plan
Hello, in my prepaid account i cannot find the option to set auto payment of the existing promo offer i have. i got 1 year prepaid promo offer of unlimited canada wide calling and texting last year and it is almost time of renewal and there is no way to pay for another year of prepaid bill to keep using this benefit. Could someone help in configuring auto deduction of that 120$ amount, instead of existing option of auto top up of random amounts?
Changing My Account Name
Hey, I have two services with Telus: Mobility and SmartHome. My dad previously had an account with Telus (he ported out), and we all later ported back to Telus under a brand-new account in my name. The issue is that his old account was linked to my old email address. When I signed up again, My-TELUS still shows his name at the top instead of mine. I’ve called Telus and had the email changed to try to fix it, but nothing has worked so far. Does anyone know how to resolve this? Just to clarify, my bill shows my name, and when I went in-store to upgrade my phone, the account was under my name. It’s only My TELUS that displays his name.
Outstanding balance on closed account
There seems to be no clear a potentially outstanding balance on a cancelled account. I have a current account and it seems I have an outstanding balance on a previous account closed in 2019. The automation system tries to access my current account. How do I navigate this and communicate with someone to sort this out?
