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Account in collectionS?
I have been getting emails, calls, and texts from MetCredit. I dont recall ever having a Telus Wireline account. I have had Telus mobility for a while and am up to date on this but now I am all of a sudden in collections. I did have a Telus box for a bit but that was a bit ago and i cancelled everything accordingly and paid what I had to. This is awful and I need help please
TELUS closed 24/7 phone support — then keeps calling me at work to “resolve” it
I need to raise two related problems TELUS has not fixed. One is that TELUS keeps using the exact method I have already told them not to use. First: live phone support, which customers were long told was 24/7, now shuts down at 7 p.m. I work 7 a.m. to 7 p.m., seven days a week, so there is no window when I can reach a live agent. Chatbots and “message an expert” are not substitutes when an issue requires a human who can access the account, make a decision, and put it on the record. Ending phone support at 7 p.m. cuts off customers who do not have flexible hours. That is not acceptable for an essential service. Second: I am already at Stage 3 with the CCTS on this file. I have told TELUS repeatedly, verbally and in writing, not to call me during working hours. Those calls are a safety hazard because of the nature of my work. They keep happening anyway. What makes this worse is that TELUS is trying to “resolve” a complaint about unsafe work-hours contact by calling me at work. That is not follow-up; it repeats the very problem I am complaining about. This is the same pattern twice: close the only live channel at 7 p.m., then ignore a clear instruction about when I can safely take a call. My circumstances are being treated as optional. I am asking for two things, in writing: A real after-hours path to a live agent—not a bot or a callback during my shift. An immediate, enforced stop on outbound calls during the hours I have identified as unsafe. Do not contact me about this complaint using the method I am complaining about. Until both happen, the CCTS file stays open. I will keep a dated record of every after-hours lockout and every work-hours call. If a community manager or Customer Resolution representative can confirm both points here, I will work with that. If the next contact is another call during my shift, that call becomes further evidence for the CCTS.
Renewing my phone services
Hi, I called yesterday to resolve an issue with my bill, and after the lady resolved my issue, she mentioned that my account is just about to expire, and if you don't renew your contract, the price will jump to $150 per month (more than double) She said she is able to make it to $85 per month, but I said I want the same account with the same price to be renewed. She mentioned she will connect me with the loyalty department, and they will help me with this. After waiting another half hour (total waiting and conversation time was 1 hour and 38 min.) the person on the phone asked my cell number in case it was disconnected to contact me. He offered me the same plan I have for over $120 per month. I said the regular customer service was offering me the same service for $85/month, and the reason I'm talking to you is to keep the same price with the same service! He said, "Wait on the line, and he will find out!" After less than two minutes the connection was lost, and he never called me back with the result. So, I need my plan to be renewed with the same price (or better) ASAP my number is 604-929-6696 Aryo
Fibre optic service box installed on private property
Ledcor assumed our property was common property, it is bare condo land and we have titles and property lines, They installed this in our side yard while we were gone, there is no easement or utility right of way in this location. Request it be moved, as an eye sore and placed only a few feet from our deck. I sent a email to fibreconnect.com who passed it onto Ledcor who didn't contact me until after all hooked up to and states now live and won't move further up so it's out of our sight but still on our property. If their looking for new customers in our neighborhood there not going to get it as the town of High River is not happy.
Ghost Stream+ Account
I am billed for stream+ every month and the service is worked an connected to my Netflix, Amazon and Prime accounts with all 3 pointing back to Telus as the billing provider. The strange part is I do not have stream+ as a service associated with my Telus mobility or home account and as such I cannot make any changes. It is a completely ghost service. When I try to look-up subscriptions associated with my mobility account there is some kind of error so perhaps it's there but I can't see it? I have emails from the date the service was added along with the activation emails to link the various streaming services.
Invalid Collection Claim from ARM/Telus
Hi TELUS_Support, I'm a former Telus customer - I terminated my home services contract in August 2025 and moved out of the country. At the time of termination, I settled my final bill via the direct debit Telus had on file, and I received no further communication from Telus after that indicating any outstanding balance (Telus still have my email on file, so I'm easy to reach if that had been required). On Wednesday (20th August) I received an email out of the blue from ARM Collection Agency claiming I owe approximately $146 CAD with no explanation of where these charges have come from. From looking at other forum posts, this seems to be a slightly disturbing pattern. Since I no longer have a Canadian phone number and I'm several time zones away, this forum is the ONLY way I have to reach someone (which in itself is ridiculous). Could someone from the team please review my account history and confirm my billing history and that this referral to collections was made in error? I'll send account details by private message as requested.Converting Telus Rewards limit
I am trying to convert my Rewards to Westjet points, but it is grayed out and it says I have 0 transfers left. I have transferred my points 3 times before, but I thought the counter would have reset by now, and I can't find any documentation that says there is a limit to transferring points. Does anyone have this issue, or know the amount of time before the counter resets to be able to transfer more points?
