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Cannot change sim card online. Support reports feature is removed until further notice

Upcraft
Ambassador

For last few days I was trying to change a sim card through self service like I have done many times before.  It always came up blank.  I thought the problem was temporary and I did not need it done immediately so I tried again later.  After it still wouldn't work today I contacted telus support through twitter private message.  They reported to me that the ability to use change device to switch sim cards is removed from the system until further notice.  Here is the screenshots of this:

 

20160204TelusChangeDeviceDown.png

 

20160204TelusChangeDeviceDown2.png

1 ACCEPTED SOLUTION

They notified me that it now displays a message on the screen saying "We're
currently making system upgrades. Please contact us for assistance."

View solution in original post

4 REPLIES 4

Nighthawk
Community Power User
Community Power User

I had the same issue. I changed my SIM card recently and it was pain free. I called in, gave them the number and they activated it. Only took a couple minutes.


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They notified me that it now displays a message on the screen saying "We're
currently making system upgrades. Please contact us for assistance."

Nighthawk
Community Power User
Community Power User
That's the same error message I encountered before I called in, as it suggests.

If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

Getting the same message.