Can't access my account

[Allrisesilverwpg]

So im new at telus , at the store the representative told us to DL and make an account on Telus my account , then i made it . The next morning i really dont know what happened and i need to log in again , but i cant idk why. And it says 5 attempts my account will be locked or i should reset my password , and i reset it . But everytime im logging in its like i have to finish my registration and everytime im entering our account number it says that i need to be approved by the account manager. help pls thanks

[WestCoasterBC]

Any account related issues, you will need to Contact Telus to fix your account issues. You'll have to provide them some information, so they can access your account.

http://www.telus.com/en/bc/support/contact-us?INTCMP=TcomFooter_contact_us