I called in waited for 2 hours then they just hung up on me. Called again and had 2 phones going at once after an hour and a half they again hung up/disconnected me, I'm currently still waiting on the 2nd phone. AND ALL I NEED IS MY SAMSUNG S8 UNLOCKED!! What an effing JOKE, why wouldn't they have a way to unlock your device on your own online or something. Oh, I also tried the chat.... 956 people were in front of me in the que. What a joke!!
Unfortunately, you are caught in the midst of the current special offer being promoted. If you can wait a few days until the current rush is over, your wait should be lessened.