Additional usage on unlimited data plan

[Alexxx]

Hi there,
I have an unlimited data plan, but every month I'm getting an email saying I have used all my data and every month Telus charge me up to $50 for the additional usage. Every month I have to call you and wait 40 min to ask you for refund.
Could you please let me know how to stop this nonsense?
Thank you.

[NFtoBC]

I did not realize TELUS offered unlimited cellular data plans. They are not listed on the website.
Can you provide a bit more detail?

[Alexxx]

https://www.telus.com/en/bc/internet/new/unlimited-data-usage/

[Alexxx]

It's listed as an Add-on

[NFtoBC]

That is for landline or fibre optic delivered internet. You have posted this on the mobility section of the site, which is why I am confused.
Are you asking about home internet or cellular internet?

[Alexxx]

I am  sorry about that.

Yes, I am asking about home internet

[WestCoasterBC]

If you can verify the add on of unlimited data in "my account". Give Telus a call to sort out why you continue to be charged going over the "cap". Clearly something on the account isn't setup right.

[Alexxx]

Thank you for teh advice, but I did phone them. Every month I ask them for the refund and every time they promise it will never happen again.