Additional usage on unlimited data plan
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Hi there,
I have an unlimited data plan, but every month I'm getting an email saying I have used all my data and every month Telus charge me up to $50 for the additional usage. Every month I have to call you and wait 40 min to ask you for refund.
Could you please let me know how to stop this nonsense?
Thank you.
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I did not realize TELUS offered unlimited cellular data plans. They are not listed on the website.
Can you provide a bit more detail?
Can you provide a bit more detail?
NFtoBC
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It's listed as an Add-on
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That is for landline or fibre optic delivered internet. You have posted this on the mobility section of the site, which is why I am confused.
Are you asking about home internet or cellular internet?
Are you asking about home internet or cellular internet?
NFtoBC
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I am sorry about that.
Yes, I am asking about home internet
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If you can verify the add on of unlimited data in "my account". Give Telus a call to sort out why you continue to be charged going over the "cap". Clearly something on the account isn't setup right.
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Thank you for teh advice, but I did phone them. Every month I ask them for the refund and every time they promise it will never happen again.