Account showing less minutes than I should have


This thread's discussion is locked. If it doesn't give you the information you need, head to its forum board for active discussions or to start a new discussion.

One question that I forgot to ask in my previous topic: When I renewed/transferred ownership of my number, the plan I picked came with 300 minutes. When I check my account though it only shows that I have 100.

If I only have ten days between the start of my contract and the end of my first billing cycle, is this normal?
Most Helpful
Community Power User
Community Power User

Yes, your first period is shortened, and the minutes pro-rated over the period, which is why you see only 100 of 300 minutes. Once the a new billing period begins, you will have your expected days and minutes.


If you find a post useful, please give the author a "Like"