Account and billing


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Hi there, I just paid off my bill. Will my service be restored or is there something else I have to do?
Community Power User
Community Power User

You will likely have to contact Telus for reconnection of your services. Dial *611 from your phone, or contact them using the options in the 'Contact Us' section below. The Chat option is likely quickest.


Note: there may be a reconnection fee charged.


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TELUS Employee
TELUS Employee

If you paid off the entire amount owing including current bill it will be restored. Just turn your phone off and on again. Unless the account was cancelled for non payment. Then you need to call payment services to have it turned back on. 1 800 777 1888. 

Mobility Client Care Rep
Hello I have a something to do with my 611