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611 automatically hangs up on me!! Where is customer service??? Someone call me ASAP please

Shazia
Just Moved In

‎12-18-2017 02:04 PM

 
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4 REPLIES 4

Imf
Just Moved In

‎12-18-2017 02:06 PM

I can’t even get that far. I just get call failed. And I’ve been waiting all day for live chat online. Have been disconnected from massive line twice. Not impressed!
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nick6425
Neighbour

‎12-18-2017 02:59 PM

i had the same problem today when trying it out. When i call the normal phone number (the 1-866 one) all i get is that the number is no longer in service. I mean, how on earth are we supposed to talk to someone about our problems when their own numbers don't work?!

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NFtoBC
Community Power User
Community Power User
In response to nick6425

‎12-18-2017 03:49 PM - edited ‎12-18-2017 03:50 PM

All the carriers networks seem to be overwhelmed due to the current 10GB for $60 BYOD offer. You can try to connect with the Telus folks through their Twitter or Facebook presence, so at least you need not hang on the phone waiting.

 

NFtoBC
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canucks4life
Leader
In response to NFtoBC

‎12-18-2017 03:51 PM - edited ‎12-18-2017 04:10 PM

ROFL

 

Please hold while we connect you to a Mobility Service Agent for Billing or customer service.

All of our agents are currently serving other customers. There are 1012 people ahead of you in the queue.

 

Tried toll free # as well doesn't even ring just dead air.

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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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