$30 in sms charges for sending texts to US

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Ahren
Resident

 I made this post because I thought they charged me for data overages when I didn't go over, but on further investigation, I just found the pdf.. the charges aren't for data, the charges are for sending text messages to the US.. I didn't know they charged for it... I thought it was just free north american texting everywhere now (as long as you're not roaming..)

 

Will they forgive this if I contact telus maybe? All my plan says is

 

SMS Unlimited

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Community Power User
Community Power User

Many plans out there will include unlimited SMS messaging but that is usually limited to Canada specifically. If you want international texting, there are two plan add-ons Telus offers. One for $5 (100 messages) and $10 (unlimited).

 

You can try calling Telus to see if they'll be willing to do anything.


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Community Power User
Community Power User

The Plans page indicates unlimited nationwide for texts.  If you will be routinely texting the US or other international destinations, you can add an appropriate add-on found on this page.

 

Edit - stopped for lunch mid-message & @Nighthawk answered!

 

NFtoBC
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BillTelusCust
Ambassador

Years ago, they did include texting to the US (but not the rest of North America).  However, this changed long ago.