2 phones, 1 account

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Friendly Neighbour

I have 2 phones on one account (One for my wife one for me)

I used to see both on my account but now only one after a chat about not being able to get into the account.

How do I set it up to see both phones again?


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Community Power User
Community Power User
1-866-558-2373 from the Contact Us link at the bottom of the page.
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Community Power User
Community Power User

At this point, you might be best to call in to get things sorted out. It appears one of the numbers was detached from your account, and there is limited ability to manage phones without independent account numbers through the self-serve portal.

 

Give the Customer Service reps at Telus a call, and it should be sorted out in short order.

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Friendly Neighbour

A dumb question I'm sure but.. what number would that be?

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Most Helpful
Community Power User
Community Power User
1-866-558-2373 from the Contact Us link at the bottom of the page.
NFtoBC
If you find a post useful, please give the author a "Like"

View solution in original post