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$2 Self Serve adoption credit

AE
Just Moved In

Why has the $2 Self Serve adoption credit not been applied to my September bill?

I  have not made any changes to my account. Did Telus eliminate this credit?

1 ACCEPTED SOLUTION

WestCoasterBC
Community Power User
Community Power User

For any account related issues including billing you must call Telus. *611 from your phone. Or you can initiate a live chat the earlier you call the less wait time you will have.

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2 REPLIES 2

WestCoasterBC
Community Power User
Community Power User

For any account related issues including billing you must call Telus. *611 from your phone. Or you can initiate a live chat the earlier you call the less wait time you will have.

This is a known billing issue. Please call or chat us. 

Mobility Client Care Rep