$2 Self Serve adoption credit

[AE]

Why has the $2 Self Serve adoption credit not been applied to my September bill?

I  have not made any changes to my account. Did Telus eliminate this credit?

[WestCoasterBC · Accepted solution]

For any account related issues including billing you must call Telus. *611 from your phone. Or you can initiate a live chat the earlier you call the less wait time you will have.

[Mobility_Princess]

This is a known billing issue. Please call or chat us.