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$100 Termination Liability Charge?

cognitive_dissonance
Just Moved In

My 3-year contract with Telus will expire at the beginning of February, but I ported my Telus number to another service provider at the end of December. I was under the impression that I would only have to pay the remainder of my device balance for breaking my Telus contract and no cancellation fee because I'm in Quebec. However, I just looked at my current Telus bill and there is a $100 "Termination Liability Charge." What is the cancellation policy for Quebec customers? Thanks in advance for any help.

1 REPLY 1

WongTong
Leader

Quebec customers who signed their contract BEFORE June 29, 2010 are charged 20$ for each month remaining on the contract, between a 100$ minimum and a 400$ maximum. Call them to sort things out if you suspect there's an error.