10 dollar data block added to my account not wanted

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polecat
Ambassador

The data block was added at $10 before i had it blocked at no cost can i get back to my original $100 one year prepaid with data blocked .I don't want to pay $10 a month for a phone used only for travelling. It will use up the balance to early. Polecat.

Community Power User
Community Power User

You should be able to remove it in self serve.

 

If not Contact Telus through the usual channels.

 

NFtoBC
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polecat
Ambassador

polecat
Ambassador

The old plan was used up by the number of minutes and texts. and i would never use up the $100 (had a balance left over end of year)  Telus  doesn't want money sitting unused so now i pay $100 and have no money carried over after i top up in 2019. It is for traveling only so have to live with it. The large balance i had early this year i used it up to get a new phone from them maybe i a'm ahead of it. Peace of mind only. Polecat

Community Power User
Community Power User

Eight bucks and change per month is pretty cheap peace of mind. As Telus adds ever more towers along B.C. hiway system, it provides more certainty of connectivity as one travels.

NFtoBC
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