Hey,
That is unfortunate that it is taking so long to arrive. In order to provide full information on the gift card, we would require access to your account details, this is not something we are able to resolve through this forum.. It would be best to contact the Customer Care department to clarify. They can be reached at 310-2255.
The Hours of Operation are Monday - Friday 7:30am - 8pm and Saturday/ Sunday 9am - 5pm.
