pre- authorized payment

[ilu0916]

Hi, 

Days ago, I set my pre-authorized payment and wanted to pay my April 7th bill. I saw the pre-authorized option has showed "debit", so I think my setting is successful. However, today I checked my online acount, it shows "Remaining balance due Apr. 29 (overdue) $36.75",  which means my bill didn't be paid by pre-authorzed payment?! Or pre-authorized payment will work until my next bill(May 7th)?? and also my April bill? I really need the answer as soon as possible. Thank you

[Hippo]

Hi there,

You would need to get in contact with the Customer Service department regarding Billing questions. 

You can reach out by calling 310-2255 or Online at www.telus.com/chat

The Hours of Operation are:

Monday - Friday 7:30am - 8pm and Saturday/ Sunday 9am - 5pm

[ilu0916]

ok, i see. thank you!