10-19-2016 12:44 AM
10-19-2016 10:18 AM - edited 10-19-2016 10:59 AM
Might be. You could try to set your account up again.
If you continue to not receive a code, once you have fully completed the form, you should contact Telus as described in the article on this topic.
10-19-2016 12:32 PM