I redeemed for a gift card June 30th and never received a code to redeem in my email. Previous redemptions have worked fine. A call to telus resulted in me being first transferred to tech support then security department and it was never resolved. Has anyone had issues receiving their rewards and is there a direct number for the rewards department so I don't spend an hour on the phone being transferred to the wrong department multiple times?
Similar experience here, just redeemed points for a 12-month Calm subscription and did not receive an email for it. I tried the code that was presented on the Rewards website after redemption and got an error message that the code is invalid and that I need to contact Telus. On the Telus support site there is no option for Rewards support. Now what?!?
