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TELUS Rewards page not loading

xray
Hero

When I try to access the rewards page from a browser this is all I get:

URL: https://www.telus.com/my-rewards/dashboard/eban/[*****************]

xray_0-1705985236843.png

It works when accessing from the My TELUS app and I'm able to select a reward to redeem but then I get this:
Screenshot_20240122-210431_My_TELUS.png

I've waited and tried later several times now with no luck.

141 REPLIES 141

A-B
Community Manager
Community Manager

Interesting. We had another customer overnight saying it's been down for a few days as well. I just logged in again and everything looks fine to me. Try clearing your cookies/cache and see what happens.

 

I'll check with our Rewards prime and see if there's been any other word of potential issues.

kharder
Just Moved In

Still not working for me after clearing out cookies and cache. Did your rewards prime update you on anything?

It's working now for me from the app and from a browser. I haven't done anything other than wait a few days. It's really slow though.

jettess
Friendly Neighbour

still an issue it can't load page

As of 2024-02-02 I am also unable to access my Telus Rewards.  The page is attempting to load and I can watch the page trying to access the various files necessary to load from your site, however the page is stuck in the same view as noted about.

 

jettess
Friendly Neighbour
I wonder if anyone from telus is reading this because no one is letting us know it is being fixed.

A-B
Community Manager
Community Manager

Yes, we are. As I said when replying to you last week, I've advised our Rewards team and they're investigating.

jettess
Friendly Neighbour
ok I hope there is an IT tech getting on it. You take it off the site and then reload it. I was hoping to use the rewards for my moms birthday I was saving them up. fingers cross

Still not working.

I’ve had the exact same issue for the last week. I figured it was just a temporary glitch, but now I’m starting to think otherwise.

HarleyBug
Helpful Neighbour
Yeah you guys have been telling me this since November. And guess what I still can’t load the telus rewards page. Starting to think this is a scam.

A-B
Community Manager
Community Manager

No. It's not a scam. It's been documented here that there are some issues with the website itself, among other reasons (overdue balance on account, etc.)

 

Same question to you... what screen are you seeing when attempting to log in?

HarleyBug
Helpful Neighbour
No matter what I use it just takes me to the log in screen. This has been the case since early November. App, any browser, all the same. I have tried to get help for this but all I am told is use a different browser. Which I have:

A-B
Community Manager
Community Manager

Gotcha. Will pass this example off to the Rewards team. In the meantime, you can reach out to our team at 1-888-811-2323 and an agent can look into redeeming for you!

June and still not fixed, sad by the lack of suport, seems from this thread it has been months, lucky us we have to call and navigate to the humans and have it done manually

Maybe but how long does it take make a fix like this. Should be fast. Whenever I try to access the rewards catalogue all I get is the land acknowledgment

A-B
Community Manager
Community Manager

If you're seeing that screen (not a purple butterfly image with some sort of message) then this is the specific error that our Rewards team is working closely with our site vendor to have resolved. We were advised that a fix was put in place recently, though obviously it persists so I'll be forwarding your post here to our contact as well as another example.

 

In the meantime, you definitely could reach out to our team at 1-888-811-2323 to inquire about them redeeming on your behalf. Appreciate your patience.

Well, it's JUne and it is still not fixed.

I have had the same ongoing issue for over a week now. 

I'm having this exact problem tonight.
Had it a few weeks ago, also.