Prepaid payment

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Neighbour
Hi there i made a $100 prepaid payment on my account via phone january 12, the customer service lady said it went through and i got email confirmation that it went through but it hasnt shown up on my bill yet.
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Community Power User
Community Power User

Does your account indicate it has been applied?

 

By 'bill', do you mean your credit card statement?

 

 

Maybe you got lucky!

 

NFtoBC
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Neighbour
It was prepaid credit card, by bill i mean it doesn't show up on telus bill as applied to the balance.
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Community Power User
Community Power User

Does the transaction show up under your prepaid credit card history? If it does you will have to give Telus a call to see what happened to that credit card payment that was processed.

 

Reach out to them via online chat (bottom right corner), twitter or by calling them at 1-888-811-2323


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TELUS Employee
TELUS Employee

Have you checked your credit card statement to make sure the payment wasn't returned for any reason? I have seen the bank pull it back immediately before. It's rare but happens sometimes. Or had you just moved recently? It might have gone to a payment on your old cancelled account? Do you have any services for any rental properties in your name? Those are the only common errors I can think of. If you use telus.com you can see any payments reflected there. Once you login you just click on the billing section and under your current bill there's a payment history section that will show you the most recent payments you've made. 

Mobility Client Care Rep
Neighbour
It was a prepaid credit card. They said it went through successfully and emailed me confirmation of it.

no i have not moved.

No it doesnt show up. It still says I owe the balance that I owed BEFORE the payment.
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Community Power User
Community Power User

Time for a call or Chat I guess!

 

NFtoBC
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