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Pre-Authorized payments

really_taken
Neighbour

Is there a reason pre-authorized payments are deducted on the billing date instead of the due date (or nearer to the due date)?  It seems that PAC customers are penalized for making an arrangement that is convenient for both TELUS and themselves.

2 REPLIES 2

Hippo
Leader

Hi there,

The pre-authorized payments should be taken out on the due date. If you have any further questions regarding your bill, please reach out to our Customer Service department at 310-2255. http://www.telus.com/get-help/contact-us/

Thanks for the response.  I will certainly check further ... granted, this is been the way TELUS has always done it ... i.e. deduct PAP on billing date instead of on the due date but ... I will quote your response in the chat with customer care