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Information request

buttercup
Organizer

I want to write a letter of complaint to Telus, what is their email address?  I cannot find on their website how to send them an email, just phone #'s.

 

1 ACCEPTED SOLUTION

dru
Community Manager
Community Manager

This is mostly accurate but if @buttercup logs into their online portal and scrolls down to "Contact Us" in the footer, they can launch a form that funnels into an email queue. If they don't log in, they won't see the form. 

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5 REPLIES 5

FuzzyLogic
Community Power User
Community Power User

Unfortunately I don't believe that Telus has a public email address. If you wish to escalate your concerns this information may be helpful:

 

How to escalate your concern | TELUS Support


Just a long time customer hoping to help.

dru
Community Manager
Community Manager

This is mostly accurate but if @buttercup logs into their online portal and scrolls down to "Contact Us" in the footer, they can launch a form that funnels into an email queue. If they don't log in, they won't see the form. 

FuzzyLogic
Community Power User
Community Power User

I'm just seeing the usual support methods when I login and check the contact link in the footer:-( Maybe I'm missing something?


Just a long time customer hoping to help.

dru
Community Manager
Community Manager

That's my bad - I forgot to mention it's toggled on/off depending on a number of factors. 

thomasford
Just Moved In

Thanks for help