07-14-2015 06:10 PM
I got charged for calls to the US when my package says "Long Distance North America Unlimited. Why was I charged for these calls?
07-14-2015 07:52 PM
@lorilahti That's something we can't answer. Your best bet is to reach out to their client care team. Here's a link to their contact us page - www.telus.com/contactus
07-15-2015 05:27 PM
@lorilahti @Dark_Knight is right - it will be difficult to answer your question with sparse details.
One explanation that occurs to me would be that you're on a limited minute plan with unlimited North America calling where the "unlimited" portion refers to "toll" or the long distance fee itself but not any extra minutes you incur over and above what's included in your plan.
07-16-2015 01:58 AM
@dru, assuming @lorilahti posted in the correct forum (home account) the charges in question are for a land line so there are no minute limits.
By chance were the calls to Puerto Rico? The condition on the unlimited US and Canada LD plan is that Puerto Rico is excluded.
07-16-2015 10:42 AM
Telus' $6 Long Distance plan includes only 300 minutes before charging 5 cents/minute. Most of the other plans are unlimited as you state.
07-16-2015 12:03 PM
@NFtoBC, you are correct. I didn't mention the 300 minute LD plan because @lorilahti specifically mentioned "unlimited" in the post.
We are all guessing here as to what exactly is the situation since very little information was provided.