I have to say I'm a little more than angry. I have been waiting on the phone for my second night for over an hour. I gave up last night because I had to get some work done. Telus has decided unilaterally to change my contract and made a second contract for me that charges me more than the first. I am now wasting valuable time to rectify their mistake and you know what? They don't care! If they did care they would staff their customer service like they staff their marketing/sales positions. I can speak to someone in sales in a few minutes at most but if I want to speak to someone after I bought a service, it will take hours on the phone. NEVER AGAIN TELUS. I AM GOING BACK TO SHAW ASAP!!!!