04-12-2017 12:29 AM
I have to say I'm a little more than angry. I have been waiting on the phone for my second night for over an hour. I gave up last night because I had to get some work done. Telus has decided unilaterally to change my contract and made a second contract for me that charges me more than the first. I am now wasting valuable time to rectify their mistake and you know what? They don't care! If they did care they would staff their customer service like they staff their marketing/sales positions. I can speak to someone in sales in a few minutes at most but if I want to speak to someone after I bought a service, it will take hours on the phone. NEVER AGAIN TELUS. I AM GOING BACK TO SHAW ASAP!!!!
04-12-2017 10:52 AM
A call first thing in the morning usually has a shorter wait time. They also usually have the option for a callback, so you don't have to wait on the phone for an agent.
If you describe the situation here, the Neighourhood members can often offer help, suggestions, or solutions.
04-19-2017 01:24 AM