08-14-2017 03:12 PM
Solved! Go to Solution.
08-15-2017 03:31 PM
Hi Alexandratazzy,
In general you should be able to have 2 separate accounts at your home. However there are certain cases where this may not be possible if the basement/suite being rented does not have a separate designation by the municipality you are in. It would be best to reach out ahead of time to the Home Services / Residential team to see if this is possible for your unit. You can reach out to them via chat from a computer at www.telus.com/chat or call 1-888-811-2323
08-14-2017 03:42 PM
There could be, but there would likely need to be two connections to the Telus network, either copper or Fibre. To my knowledge, Telus does not offer a separation of accounts on a single line.
08-15-2017 03:31 PM
Hi Alexandratazzy,
In general you should be able to have 2 separate accounts at your home. However there are certain cases where this may not be possible if the basement/suite being rented does not have a separate designation by the municipality you are in. It would be best to reach out ahead of time to the Home Services / Residential team to see if this is possible for your unit. You can reach out to them via chat from a computer at www.telus.com/chat or call 1-888-811-2323