that's a great news for telus
for customer-NOT SO MUCH
this means they can do what the like..the voluntary association CRTC referred me to- is useless
so, that means nobody issues license , nobody can take it away!
sort of like Mafia ..the bigger /stronger and nastier guy wins !
Depends what you're talking about. Certainly the CRTC can't stop telecoms from operating.
But there's this from yesterday: https://www.canada.ca/en/innovation-science-economic-development/news/2018/06/government-orders-the-...
This came about after too many complaints, mostly about Rogers, but all telecoms are included in the complaints, if you Google around on it.
You actually shouldn't want the CRTC involved; generally that involvement means higher costs for everybody.
He probably had a complaint that didn't fall under the pervue of the CRTC, and they referred him to CCTS, who likely confirmed that the specific issue being experienced isn't one that either group deal with nor is it dealt with under any rules or regulations.