Additional usage on unlimited data plan

[Alexxx]

Hi there,
I have an unlimited data plan for my home internet service, but every month I'm getting an email saying I have used all my data and every month Telus charge me up to $50 for the additional usage. Every month I have to call you and wait 40 min to ask you for refund.
Could you please let me know how to stop this nonsense?
Thank you.

[Nighthawk]

You already have an existing discussion going on this topic including advice on what to do. Please contact Telus directly as this is an account related issue and not one that can be fixed via the forums. 

[Alexxx]

Seems like they also can't fix it 😞