My Account
Discuss the My TELUS app and portal for accessing TELUS services, plans, billing and subscriptions.
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My Account

Questions about managing your TELUS services, plans, and subscriptions.

1040 Posts

Latest topics in My Account

Missing Telus Points

I am writing as a long-term customer who is extremely upset about the recent loss of 203.19 points from my account with the introduction of your new rewards program.Frankly, I find it unreasonable that points I have earned over a long period of loyal...

Plan renewal not working

I renewed my prepaid plan online yesterday for $30, got a text saying that the credit was added on but when I tried to call somebody I was told I had insufficient funds to make the call. It would be really great if I could get some help with this iss...

TSD Discount

Hi There. I need someone to follow up with me regarding a TELUS Services Discount that is not being applied to my TELUS Home Services account. I have 3 services with TELUS; Internet, Optik TV and SmartHome Automation. I do see a bundling discount for...

mpisko by Neighbour
  • 92 Views
  • 1 replies
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Resolved! Mobile Plan - Negotiating in Bad Faith

I recently negotiated plans for two cell phones, a smart watch and tablet. I was told the plans for the watch and IPad would not show up on my account until the phones were activated. I activated my cell phone plans with Telus, thereby cancelling our...

Resolve by Friendly Neighbour
  • 485 Views
  • 11 replies
  • 0 kudos