My Account
Discuss the My TELUS app and portal for accessing TELUS services, plans, billing and subscriptions.
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My Account

Questions about managing your TELUS services, plans, and subscriptions.

1042 Posts

Latest topics in My Account

Missing Telus Points

I am writing as a long-term customer who is extremely upset about the recent loss of 203.19 points from my account with the introduction of your new rewards program.Frankly, I find it unreasonable that points I have earned over a long period of loyal...

Plan renewal not working

I renewed my prepaid plan online yesterday for $30, got a text saying that the credit was added on but when I tried to call somebody I was told I had insufficient funds to make the call. It would be really great if I could get some help with this iss...

Gold Tier - Zero Balance Telus Reward points?

I subscribe to two services thereby qualifying for Gold Tier status in the rewards program. However my balance shows "zero" despite being eligible for 2x each dollar spent on collective monthly billing. Is there a secret handshake or something requir...

DLee by Neighbour
  • 179 Views
  • 3 replies
  • 0 kudos

TSD Discount

Hi There. I need someone to follow up with me regarding a TELUS Services Discount that is not being applied to my TELUS Home Services account. I have 3 services with TELUS; Internet, Optik TV and SmartHome Automation. I do see a bundling discount for...

mpisko by Neighbour
  • 93 Views
  • 1 replies
  • 0 kudos