My Account
Questions about managing your TELUS services, plans, and subscriptions.
1039 PostsLatest topics in My Account
Missing Telus Points
I am writing as a long-term customer who is extremely upset about the recent loss of 203.19 points from my account with the introduction of your new rewards program.Frankly, I find it unreasonable that points I have earned over a long period of loyal...
Plan renewal not working
I renewed my prepaid plan online yesterday for $30, got a text saying that the credit was added on but when I tried to call somebody I was told I had insufficient funds to make the call. It would be really great if I could get some help with this iss...
Gold Tier - Zero Balance Telus Reward points?
I subscribe to two services thereby qualifying for Gold Tier status in the rewards program. However my balance shows "zero" despite being eligible for 2x each dollar spent on collective monthly billing. Is there a secret handshake or something requir...
Resolved! Prepaid plan promotion stopped after 1 month
I am in the $100 prepaid plan with promo 2G monthly data since last month, but I received message that the promotion expired and I cannot use data anymore! can anybody help me?
Anniversary Spin to Win error
Anyone's Spin to Win erroring with "Spin error, please try again"?This is the rewards anniversary spin, got an email about it a few days ago.
TSD Discount
Hi There. I need someone to follow up with me regarding a TELUS Services Discount that is not being applied to my TELUS Home Services account. I have 3 services with TELUS; Internet, Optik TV and SmartHome Automation. I do see a bundling discount for...
Prepaid plan but don't have BONUS100
Hi, I just activated my $100/year prepaid plan, but the BONUS100 promotion was not applied to my account. Could you please help me activate this bonus? My phone number is *removed number for privacy reasons*Thank you very much!
Resolved! Mobile Plan - Negotiating in Bad Faith
I recently negotiated plans for two cell phones, a smart watch and tablet. I was told the plans for the watch and IPad would not show up on my account until the phones were activated. I activated my cell phone plans with Telus, thereby cancelling our...
Logging into Telus.net email through Apple Mail
Hey everyone, Currently, I'm trying to help a family member log into their Telus.net email address on their MacBook through Apple Mail. I'm following the tutorial on Telus's website, which is instructing me to do this through the Google provider opti...
Service cancelled by Telus accidently.
2100 words is not enough to describe the misery Telus is putting me thru. Someone inputted a wrong address so Telus cut off my TV and internet. Took two 5 hour long calls with techs and Loyalty just to get my service back. Instead of just restoring s...
