My Account
Discuss the My TELUS app and portal for accessing TELUS services, plans, billing and subscriptions.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community

My Account

Questions about managing your TELUS services, plans, and subscriptions.

1053 Posts

Latest topics in My Account

Closing my account

I am trying to close my phone account but my App keeps requesting to phone me on my 10 digit Canadian phone number which I no longer have access to. I have attempted to speak to support on chat but the virtual assistant tells me to give them a 10 dig...

Ggm1 by Neighbour
  • 41 Views
  • 1 replies
  • 0 kudos

Billing issue

My monthly bill is always the same formy home services - around $180 and I have monthly billing on my credit card. All of a sudden on my April Telus statement which appeared as a May charge on my credit card, my bill is $247.88 including a $60 activa...

Cathop by Organizer
  • 186 Views
  • 2 replies
  • 0 kudos

Account Collections Issue

I have been sent to collections by Telus for an alleged unpaid balance of $107.01 on my previous internet account (April 2021 – April 2023). However, my payments were set up as pre-authorized, and even after the service was disconnected and my contra...

Bill Payment Not Reflecting

I logged into my Telus account just to check the bill for July and i did not receive it. But i was welcome by a surprise my account says i have not made the payment for my June bill and it has been overdue since June 22. While right next to it, it sh...

Telus.jpg

Unknown balance

I canceled my old account at the beginning of this year. And I confirmed with Telus many times about the account cancellation. They told me that I don’t need to worries it, nothing need to pay after I cancel it. Now after 6 months, I checked my junk ...

Chi by Neighbour
  • 103 Views
  • 3 replies
  • 0 kudos

Update Last name after marriage

Hey does anyone know how to update your last name? I've asked a few times now, they said to go into a physical store, which I did, and they took my ID but then said it would take a phone call to get updated, and when I got the phone call they weren't...