My Account
Discuss the My TELUS app and portal for accessing TELUS services, plans, billing and subscriptions.
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My Account

Questions about managing your TELUS services, plans, and subscriptions.

1035 Posts

Latest topics in My Account

Gold Tier - Zero Balance Telus Reward points?

I subscribe to two services thereby qualifying for Gold Tier status in the rewards program. However my balance shows "zero" despite being eligible for 2x each dollar spent on collective monthly billing. Is there a secret handshake or something requir...

DLee by Just Moved In
  • 17 Views
  • 1 replies
  • 0 kudos

Discounts in Agreement not being applied

I called in to renew my service agreement at the end of May as my term was up and the cost of my services was going to go up from $135 a month to $220. Spent about an hour and a half on the phone and received the Critical Information Summary promisin...

theros by Organizer
  • 26 Views
  • 2 replies
  • 0 kudos

Mobile Plan - Negotiating in Bad Faith

I recently negotiated plans for two cell phones, a smart watch and tablet. I was told the plans for the watch and IPad would not show up on my account until the phones were activated. I activated my cell phone plans with Telus, thereby cancelling our...

Resolve by Neighbour
  • 210 Views
  • 7 replies
  • 0 kudos

Any recommendations?

Hello! I upgraded my phone/plan at least half a year ago, but changed my mind before the phone arrived. I contacted Telus, and was told that I had to wait until the phone was being delivered, and then refuse it. I agreed, however the phone did not ar...

optik TV billing

Ideally, I'd be able to pick up the phone and ask someone, not so with Telus..I am trying to determing why the TV portion of our account has increased $13.19/month, even though our service has not changed. All I can see is a 'premium add on discount"...

Dunbar by Neighbour
  • 80 Views
  • 1 replies
  • 0 kudos

Telus not honouring payment extension

I'm extremely frustrated. I logged in to my Telus account and was given a payment extension until June 30, 2025, which I screenshot, then today my services were cut off. I called customer service only to talk to two individuals in Guatemala who had z...

Dlite76 by Neighbour
  • 132 Views
  • 3 replies
  • 0 kudos