TELUS Neighbourhood

That answer is not only misleading — it’s outright fraudulent.

The answer I am referring to is the one you give in this very website about the way Telus reduces the face value of bill credits by GST application. If you're going to claim this is mandated by law, then cite the act that supports your position. Beca...

Telus complaint response/ cover up? I think so!

So it appears Telus has the policy of archiving customer issues that are still unresolved, but make them look bad?

Question about My TELUS web / services

On the Overview page, it shows that I have one account with 6 services. They are grouped as follows: Home services account Home phoneOptik TVHome InternetDial Up InternetHome services account - MemberOptik TVOptik TV On the My profile page, it says I...

Has anybody been charged for telus and nothing was even hooked up? N they wont pay me back

Closing my account

I am trying to close my phone account but my App keeps requesting to phone me on my 10 digit Canadian phone number which I no longer have access to. I have attempted to speak to support on chat but the virtual assistant tells me to give them a 10 dig...

Billing issue

My monthly bill is always the same formy home services - around $180 and I have monthly billing on my credit card. All of a sudden on my April Telus statement which appeared as a May charge on my credit card, my bill is $247.88 including a $60 activa...

Account Collections Issue

I have been sent to collections by Telus for an alleged unpaid balance of $107.01 on my previous internet account (April 2021 – April 2023). However, my payments were set up as pre-authorized, and even after the service was disconnected and my contra...

Bill Payment Not Reflecting

I logged into my Telus account just to check the bill for July and i did not receive it. But i was welcome by a surprise my account says i have not made the payment for my June bill and it has been overdue since June 22. While right next to it, it sh...

Unknown balance

I canceled my old account at the beginning of this year. And I confirmed with Telus many times about the account cancellation. They told me that I don’t need to worries it, nothing need to pay after I cancel it. Now after 6 months, I checked my junk ...

Update Last name after marriage

Hey does anyone know how to update your last name? I've asked a few times now, they said to go into a physical store, which I did, and they took my ID but then said it would take a phone call to get updated, and when I got the phone call they weren't...