Hi,I have never been able to access one of my Telus accounts. I was signed up to the service over the phone, provided my payment info, everything was fine. I have received a bill from Telus saying my credit card will be billed on Feb 23. I know this ...
I received a call today from a Kelowna phone number (250-470-1185). They were trying to sell me on a phone plan for $55/mth, that included the price of an iPhone 16, and offered unlimited 5g data in cnd, usa,mx and 1000 international minutes. When I ...
I tried to report this issue with Telus without success, just wondering if anybody else is experiencing it?In the My Telus app, under Mobility, the "paid" amount is incorrect.My bill is correct.Telus took the correct amount out of my bank.However, th...
I signed up for a service install online and the text suggested I download the app or create an account. I wasn't able to. After entering the account number provided I reached a screen saying my service had been cancelled. I reached a support person ...
I have tried every which way and numerous times to request a postage paid return boxes for telus equipment and to no avail. This should be done automatically yet it isn't. Why? My guess is so they can extort more money from their leaving customers. T...
I’m getting Telus internet installed in a few hours. The instructions say to download and log into the Connect app beforehand. When I use my regular Telus login it says I need to connect the account. I try and get this. I don’t have a different email...
I canceled my services with Telus at the end of my contract in November 2024 as I was disgusted with the entire company and their practices from the first week I signed on the line! I was on a bring it back contract meaning when my contract ended I w...
I posted a message about lost rewards and a Telus representative sent me a PM with a link to confirm identity. Whenever I click on the link it says it cannot verify my account but I'm still in line for a response and to please return to the social ch...
So what happened to the choice of a Amazon e-gift card to use your points to purchase?? Anyway you can have this option come back? Honestly that was the only thing I used them for because then I could order books, and many many other great Amazon fin...
We were convinced by 2 Telus salespeople to switch from Shaw to Telus. They offered a lot of incentives and assured us that the total monthly amount for TV, security and internet would be much less than Shaw. They also told us that changing our email...
