My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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TSD Discount

Hi There. I need someone to follow up with me regarding a TELUS Services Discount that is not being applied to my TELUS Home Services account. I have 3 services with TELUS; Internet, Optik TV and SmartHome Automation. I do see a bundling discount for...

mpisko by Neighbour
  • 92 Views
  • 1 replies
  • 0 kudos

Service cancelled by Telus accidently.

2100 words is not enough to describe the misery Telus is putting me thru. Someone inputted a wrong address so Telus cut off my TV and internet. Took two 5 hour long calls with techs and Loyalty just to get my service back. Instead of just restoring s...

Qwewsy by Neighbour
  • 151 Views
  • 2 replies
  • 0 kudos

Gold Tier - Zero Balance Telus Reward points?

I subscribe to two services thereby qualifying for Gold Tier status in the rewards program. However my balance shows "zero" despite being eligible for 2x each dollar spent on collective monthly billing. Is there a secret handshake or something requir...

DLee by Neighbour
  • 179 Views
  • 3 replies
  • 0 kudos

Discounts in Agreement not being applied

I called in to renew my service agreement at the end of May as my term was up and the cost of my services was going to go up from $135 a month to $220. Spent about an hour and a half on the phone and received the Critical Information Summary promisin...

theros by Organizer
  • 136 Views
  • 2 replies
  • 0 kudos
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