Can't see online bills, add payment info, etc
And yes, I've called them and they claim to have it fixed but never did. Now my bill is slightly higher and I cannot see the breakdown. I'm considering switching carriers because of this.
Latest topics
Unable to log in to view security cameras
I have been trying to reset my password so I can log in to view my security camera feed. For some reason, the original password got reset & when I try to reset it, although it shows that an email is being sent with the link to change the password, sa...
Resolved! Fine Print Scam
Why doesn't Telus notify me via email when my 2 year contract is about expire so I don't get a $100.00 surprise increase.?
Anniversary Spin to Win error
Anyone's Spin to Win erroring with "Spin error, please try again"?This is the rewards anniversary spin, got an email about it a few days ago.
TSD Discount
Hi There. I need someone to follow up with me regarding a TELUS Services Discount that is not being applied to my TELUS Home Services account. I have 3 services with TELUS; Internet, Optik TV and SmartHome Automation. I do see a bundling discount for...
Service cancelled by Telus accidently.
2100 words is not enough to describe the misery Telus is putting me thru. Someone inputted a wrong address so Telus cut off my TV and internet. Took two 5 hour long calls with techs and Loyalty just to get my service back. Instead of just restoring s...
Logging into Telus.net email through Apple Mail
Hey everyone, Currently, I'm trying to help a family member log into their Telus.net email address on their MacBook through Apple Mail. I'm following the tutorial on Telus's website, which is instructing me to do this through the Google provider opti...
Gold Tier - Zero Balance Telus Reward points?
I subscribe to two services thereby qualifying for Gold Tier status in the rewards program. However my balance shows "zero" despite being eligible for 2x each dollar spent on collective monthly billing. Is there a secret handshake or something requir...
Discounts in Agreement not being applied
I called in to renew my service agreement at the end of May as my term was up and the cost of my services was going to go up from $135 a month to $220. Spent about an hour and a half on the phone and received the Critical Information Summary promisin...
Optic and Internet changed during move without consent
Hi there, I recently moved and just got around to installing my TV box. All the sports channels are no longer there and my 1.5 gig changed to a 1 gig connection. The only reason I called Service was to see why my technician did not show to my appoint...
