Please help! I’ve relocated to Norway and need to cancel my Telus mobility contract, I’m aware I’ll need to pay a multitude of fees to leave the contract early but I need to get it sorted ASAP and the web chat just prompts a phone call. I must remain...
Hello! I upgraded my phone/plan at least half a year ago, but changed my mind before the phone arrived. I contacted Telus, and was told that I had to wait until the phone was being delivered, and then refuse it. I agreed, however the phone did not ar...
Ideally, I'd be able to pick up the phone and ask someone, not so with Telus..I am trying to determing why the TV portion of our account has increased $13.19/month, even though our service has not changed. All I can see is a 'premium add on discount"...
I'm extremely frustrated. I logged in to my Telus account and was given a payment extension until June 30, 2025, which I screenshot, then today my services were cut off. I called customer service only to talk to two individuals in Guatemala who had z...
I spent hours on the phone with Telus in March and the conversation concluded with a one-time bill adjustment promised. I received an email from Dimapinto on March 23 confirming this. I have yet to receive the bill adjustment, and don't have time to ...
The situation is this: two months ago, my "bring it back" contract for an iPhone 14 Pro expired. I wrote to support asking how much I should pay to keep it and pay less for the bill? To which the girl answered, "$450 and you can close the current num...
I recently negotiated plans for two cell phones, a smart watch and tablet. I was told the plans for the watch and IPad would not show up on my account until the phones were activated. I activated my cell phone plans with Telus, thereby cancelling our...
received some emails from telekom law threatening to seize my assets and take me to court over a 400$, while i am going to pay it i want to make sure it doesnt go to a scam. ive tried asking telus support agents and they havent been too helpful or ju...
Two years ago when I moved I wound up with two TELUS Digital TV boxes due to an order duplication. I've recently renewed my contract because the off-contract price was going to be $220 plus tax, and thought I was very clear that I did not need any ne...
June 2, 2025: In mytelus on my laptop and on the mytelus android app, only my landline account is showing. My mobile account is not displaying anymore. I'd like to be able to view stats and top-up like I was able to before.
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