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Knowledge base articles

Protect Your Privacy on Your Devices

Protect Your Privacy on Your Devices Protecting your privacy is of the utmost importance these days. Our phones are an extension of our lives, so we want to help you make informed decisions on limiting the amount of personal info you share through yo...

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How To Process A Certified Pre-Owned (CPO) Device Repair

How To Process A Certified Pre-Owned (CPO) Device Repair Does your certified pre-owned (CPO) device need a repair? If so, read on to learn how to get it fixed! In-warranty CPO device - Do not take your device to the brand's store. Visit the nearest T...

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How To Track The Status of a Device Return

How To Track The Status of a Device Return Did you get a phone through the TELUS Bring-It-Back program, and now you've returned the device to us? Learn how to track the status of a device return by following these easy steps: 1. Log in to the My TELU...

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Protecting Your Smartphone

Protecting Your Smartphone It's an exciting time when a new phone arrives. We want you to make sure you're doing everything possible to keep that new device running smoothly and safely. Let's look at some handy tips for keeping your new smartphone sa...

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Mobile Klinik Device Checkup Tool

Mobile Klinik Device Checkup Tool The Mobile Klinik Device Checkup app has a number of great features. From optimizing and troubleshooting hardware/software issues with your Android and iOS device, to booking repair appointments or finding the neares...

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Upgrading or Changing Your Smartphone

Upgrading or Changing Your Smartphone If you've recently upgraded or changed your smartphone, there are a number of things to be sure to do. We've got some resources below to help you with your new device. Let's get started! Ordering Online Most flag...

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