Mobility
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Knowledge base articles

Wi-Fi Assist

Wi-Fi Assist Wi-Fi Assist is a feature that optimizes the handoff between a Wi-Fi network and your carrier's cellular data network. In the past, when your device left the effective range of a Wi-Fi network, it would try to maintain connection to that...

A-B by Community Manager
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Protecting Your Smartphone

Protecting Your Smartphone It's an exciting time when a new phone arrives. We want you to make sure you're doing everything possible to keep that new device running smoothly and safely. Let's look at some handy tips for keeping your new smartphone sa...

A-B by Community Manager
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Upgrading or Changing Your Smartphone

Upgrading or Changing Your Smartphone If you've recently upgraded or changed your smartphone, there are a number of things to be sure to do. We've got some resources below to help you with your new device. Let's get started! Ordering Online Most flag...

A-B by Community Manager
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How to Swap your SIM Card

Swap your SIM card online at any time. What you’ll need: New SIM card. Your device(s) with active SIM card (powered on and connected to the TELUS network) to complete the steps. Steps 1. Leave your phone powered on and don’t remove the existing activ...

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dru by Community Manager
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Reporting Spam

Reporting Spam   Here at TELUS we are constantly working to prevent spam texts and other fraudulent communications from reaching our customers. There are actions you can take as well to not only spot a spam message but to report it to our team for in...

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A-B by Community Manager
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Managing Third-Party Application Purchases

Managing Third-Party Application Purchases Third-party vendors provide customers with a method to download pay-per-use applications and Web-based services (i.e. Mobile Dating and Social Networking sites) and pay for the chargeable content by applying...

C_Fun by Community Manager
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How To Add a Fast Pass

How to Add a Fast Pass If you’re running low on fast data, plan in advance and consider adding a one-time top-up of extra data to get you through your bill cycle. Fast Passes and data top-ups come in different sizes and auto-expire at the end of your...

dru by Community Manager
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How to Block Text Messages and Calls on an Android Device

On most Android devices, text and call blocking features are built into the device. Please see below for the steps, your device might look different due to the software version, but the steps would be similar. How to Block Text Message Step 1: Go int...

psl by TELUS Team Member
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