Mobility
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Knowledge base articles

TELUS Mobility Vacation Suspension

Whether you’re wandering to your cottage at the lake, the cabin in the mountains, the beach in the tropics or all over Europe, you’ll want to know what to do with your TELUS Mobility service before you leave. What is a vacation suspension? It is the ...

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Scoto by TELUS Employee
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Spam SMS/Texts

Ever got one of these texts? Ever wondered if it’s for real? It isn’t. This is a spam SMS (AKA spam text). Things to look for when identifying spam: Too good to be true Spelling errors URL looks suspicious Odd formatting These messages are scams and ...

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Scoto by TELUS Employee
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How to Block Text Messages and Calls on iPhone

Nothing spoils your iPhone experience faster than unwanted calls and texts. With iOS 10, you will be able to screen calls and text messages from numbers you wish to block. How to Block Text Message We start by going into the text message conversation...

psl by Neighbourhood Alum
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How to Block Text Messages and Calls on an Android Device

On most Android devices, text and call blocking features are built into the device. Please see below for the steps, your device might look different due to the software version, but the steps would be similar. How to Block Text Message Step 1: Go int...

psl by Neighbourhood Alum
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How to Manage Blocked Phone Numbers on Android

On your Android device, after you have added numbers to your blocking list, you can remove or add additional numbers at anytime within your call and text message settings. Manage Text Message Block Step 1: Go into your text message app, on the first ...

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psl by Neighbourhood Alum
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Backing up your Android Device

If you were to lose or damage your device, you’d be feeling pretty down. The only thing worse at this point is if you’ve never backed up your phone and there is no way to recover your contacts and/or pictures. Let’s talk about backing up your Android...

RhoLee by Community Manager
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What To Do With a Wet Phone

Did you know that 26% of cell phone users have damaged their device with water? Water damage at the beach or pool Washed in the washing machine Fell in the toilet Unplug from charger Remove battery (if applicable) Place in a bowl or bag of rice overn...

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RhoLee by Community Manager
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