Mobility
Trusted answers and information and Home Services devices and solutions from Neighbourhood contributors and the TELUS team.
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Knowledge base articles

How to track the status of a device return

Did you get a phone through the Bring-It-Back program and returned the device to us? Learn how to track the status of a device return by following the easy step-by-step guide below. Step My TELUS app My TELUS web version 1 Log into the MyTELUS App Lo...

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C_Fun by Community Manager
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How To Process A Certified Pre-Owned devices (CPO) Repair

Does your CPO iPhone Require Repair? If your device needs repair service, refer to the table below to find out where to go for repair. In-warranty CPO iPhone Do not... Do… visit Apple Visit a TELUS location. Only TELUS locations can process CPO iPhon...

C_Fun by Community Manager
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Samsung Galaxy Z Flip3 5G and Galaxy Z Fold 3 5G Gift With Purchase

Customers who pre-order or purchase a Samsung Galaxy Z Flip3 5G or Galaxy Z Fold3 5G may be eligible to receive a gift with purchase. Conditions: Gift with purchase will be available while supplies last and for a limited time, with no rainchecks. Thi...

C_Fun by Community Manager
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Wi-Fi Assist

What is Wi-Fi Assist Wi-Fi Assis optimizes the hand-off between Wi-Fi and cellular data network. In the past, when a device leaves the effective range of a Wi-Fi network, it would try to cling onto the Wi-Fi network for as long as it can, even when t...

psl by Neighbourhood Alum
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