TELUS Assist is a virtual assistant that is available any time, on any device, 24/7. It can help you find answers instantly and perform a number of self-serve transactions, like password reset and data top-up.
TELUS Assist is available throughout the telus.com website on various pages, wherever you see the purple TELUS Assist icon. For instant access, bookmark telus.com/virtualassistant to automatically launch TELUS Assist.
The virtual assistant recognizes keywords to understand your question.
“How much is my bill?”
“Change rate plan”
To be connected to the next available live chat agent or have an agent call you back, type “agent” at any time. If you’re chatting after hours, you can request a call back the next day.