Trusted answers and information about Mobility devices, services, and solutions from Neighbourhood contributors and the TELUS team.

iPhone Order FAQ

Community Manager
  • Contributors:

Well folks, it’s the most wonderful time of the year. Yes, you guessed it, iPhone launch. Because we are just as excited as you are, we decided to compile a list of FAQ’s and general order information to help you breeze through your pre-order experience.



How can I check my order status?

You can check the status of your order 24/7 via here. This link houses all up to date order status information.




How do I contact your webstore team?

You can reach our webstore team via email here: Please allow 24-72 business hours for a response. You can also reach them Monday -Friday from 12PM EST to 9PM EST at this number: 1-866-488-2709



Oops, I ordered the wrong colour, size or handset model! What do I do?

No sweat! Contact our webstore team and they’ll be able to help you out!





Which store has available devices?

You can find your nearest TELUS store here. We also suggest calling ahead just to ensure the inventory is still available.




How do I update my delivery address?

Feel free to contact our webstore team so they can take a look into this for you!





My phone is on the way, how can I backup my phone to my computer in the meanwhile?

You can find the details on the blog here.




When will the phone be available in stores?

The phone will be available on September 20th!





Will the iPhone qualify for TELUS Bring-It-Back program?






Where can I purchase Applecare?

You can purchase Applecare online when you place your order or by visiting your nearest TELUS store with your phone in hand. You can find all Applecare information here.



What offers are available for me to upgrade my phone?

Good Question! You can always log into, click plans and devices. Select your phone number from the list and click device. You can then click check offers to find out what promotions are available for that specific line. 



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