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C_Fun
Community Manager
Community Manager

The TELUS Device Checkup application allows you to optimize and troubleshoot hardware/software issues with Android and iOS devices. You can also check your warranty status and repair options and check your trade-in value. It can also help you with great tutorials including “adding a contact”, “inserting and removing the SIM card” and many more tutorials.

 

How to download the TDCu app

Step

Android

iOS (Apple)

1

Ensure that you have an active cellular or Wi-Fi connection.

2

Visit the Google Play store from your device, and searches for TELUS Device Checkup

Visit the Apple App Store from your device, and searches for TELUS Device Checkup.

3

Alternatively, if you select the new Diagnostics link available in the app will be either:

  • Brought directly to the App Store or Google Play, prompting you to install, or
  • TELUS Device Checkup app will launch if you have already installed it.

 

How to: Run a Checkup 

Step

Details

1

Launch the TELUS Device Checkup application (once installed) by tapping the applicable icon from the device menu.

2

First time users:

You must accept Terms & Conditions and allow data usage access to use the app.

  • Follow prompts to open settings. You will be brought to the Usage Data Access section.
  • Find and select the Checkup app
  • Allow usage tracking
  • Go back to return to the app

3

All tests will be selected by default, though you may select/de-select which tests they wish to perform, including:

  • Battery (battery health, battery usage)
  • Storage (Internal / external memory usage)
  • Connectivity (Wi-Fi, Bluetooth, SIM)
  • Data (Data Usage)
  • Device (Software updates, security)

Click Start at the bottom of the screen.

4

All tests selected are run.

The battery drain test (unless skipped on Android) will run for approximately 30 seconds, maximizing screen brightness, flash, and vibration to assess battery health.

5

A results summary is displayed, and color-coded by severity level:

  • Device alerts and critical updates: Red or Yellow
  • Optimization recommendations: Green

Select green chevron next to the results you wish to see

 

 

How to: Check warranty or view tutorials

Topic

Steps

Confirm warranty status

  • Select the Warranty icon along the bottom of the app window.
  • (Apple Devices and Android 10+ only) Enter your phone number
  • Based on your warranty coverage and device type, customized service options are displayed to guide you on your next steps for repair.

Notes:

  • If you’re using an Apple device or Android 10+ device you will need to enter your phone number to verify your account and warranty status. This number will not be stored in the app.
  • You can also check your warranty status online at telus.com/checkwarranty.

View device tutorials

  • Select the Tutorials icon along the bottom of the app window.
  • The Tutorial tool will teach you to use your device for topics ranging from simple to complex.
  • Step by step walkthroughs is provided.

Examples include Getting Started, Texting and Messaging, Email, and Productivity and Efficiency.

Check Trade-In value

  • Select the Trade-in icon along the bottom of the app window.
  • Select “Check Your Quote”
  • Complete the interactive tests and questions.
  • Receive your custom trade-in value.

Notes:

  • New devices may not retrieve a trade-in value.
  • This is an estimated value and will not be confirmed till you visit a store

Additional support

For additional features within the app, you can select the menu icon (three dots) in the top right corner for:

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Last update:
July
Updated by:
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