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Community Manager
Community Manager

You asked… we listened!  Your IDEAS in action.


TELUS launched Outbound Calling Name Display (OCND), which enables you to have your account name displayed with your number when you place an outgoing call.


What do you need to know?


Self Serve only

This feature must be managed by the customers via Self Serve. 

Account holder’s name only

  • Only the account holder’s full billing name will be used for all numbers on the same account.
  • The subscriber names will not be used, and names will not be customizable.

VoLTE required

In order for OCND to work, customers must be provisioned with VoLTE and have a VoLTE enabled device.

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Unfortunately this feature still appears to have problems or is only partially implemented.    


Outbound name data is not being transmitted outside of the Telus network to all other providers.  Doing a packet capture on VOIP calls made (bandwidth and iristel DID) after having this feature added proved that only the number was being displayed to outside networks.  


Attempted a few times to get support reps to put in a repair ticket to have it fixed.  Each time they had me call a Telus number where the name works and then claimed the feature only works for Telus to Telus calls so no escalation on the issue was allowed.  (Does Telus punish support reps when they issue a trouble ticket to higher tier support?)


Sorry, but for now it's a failure.  Fix your network and stop stripping off the data when exchanging calls with other carriers before announcing the feature is ready.  



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