Trusted answers and information about Mobility devices, services, and solutions from Neighbourhood contributors and the TELUS team.
With Easy Roam, customers travelling to the US or to an international destination can continue enjoying the benefits of their current rate plans (minutes, texting and data) at a flat daily rate!
If you are a frequent traveller to the U.S. or a part-time resident, consider our Canada-US Your Choice rate plan options. Bring your phone number with you and use your voice, text and data plan in Canada and the U.S. any time. Click here for more details.
There are a few easy ways to add Easy Roam:
Easy Roam via Text
Easy Roam via the TELUS My Account app
Note: To enable Easy Roam for both U.S. and international destinations, you will need to add the US option and INTL option separately.
Easy Roam via your online account
Check out our full suite of Easy Roam options here: http://telus.my/mljQkB
Other Benefits Include:
If you need any further help or assistance you can reach call us via *611 from your mobile phone, or call +1 416-940-5995 if travelling internationally.
**Please note: If you signed up for Easy Roam prior to Jul 28th, 2016, you will need to re-enroll to enable international countries beyond the U.S.
Safe Travels!
Questions usually get a faster response when posted in the Neighbourhood fora, as participants are watching there.
Your calls to either Canada or locally in Argentina and Uruguay should be included in the Easy Roam package. However, most folks use the Easy Room to access their data allotment as well. If you are only making a few phone calls, and not texting or using data very much, one of the Discover Passes might also be an option. My concern would be that if your minutes are local minutes, that calls to Canadian location outside your home calling area might not be included. The purchase of a Discovery package would give you a bit of data, texts and minutes independent of your regular plan.
Maybe @Mobility_Princess has more details.
Hey @tarynjones
1) If I make a call home from Buenos Aires to Canada, does that register as a long-distance call?
2) If I call with my to a Buenos Aires number, is that a local or a long distance call?
To answer both of your questions, when using the easy roam feature you do not need to worry about long distance and local. Although easy roam transfers over your Canadian plan over, it also cover all long distance. You only need to worry about airtime total, not long distance fees. So if your plan includes 300 local mins for the daytime as the your choice 300 local plans do, than that's how many minutes you have in the daytime for your monthly plan and it continues at your country of destination as if you were in Canada. The only plan limitations are that even though easy roam $10 covers a vast majority of countries, that does not mean you can call multiple countries while you are physically located in one country. If you are say in Buenos Aires, you are limited to calling/texting within Buenos Airies/Canada, not to a third country such as the USA or UK. Those will result in normal pay per use rates as if you had no roaming pass at all.