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dru
Community Manager
Community Manager

Your SIM card acts like a key to the TELUS network so it’s important to activate it as soon as possible. Avoid calling in or making a trip to the store and swap it online. 

 

What you’ll need:

 

  • New SIM card
  • Your device(s) with active SIM card (powered on and connected to the TELUS network) to complete the steps

Steps

1. Leave your phone powered on and don’t remove the existing active SIM card yet

2. Log into your online account

3. Click on Plans & Devices along the top ribbon then Device followed by Swap Your SIM Card

1.png

 

4. Enter your new SIM card number

2.jpg

 

Sample SIM card (where to locate the SIM card number)

SimCard.png

 

5. As an added layer of security, send a verification code to your phone via SMS

3.jpg

 

Sample verification code SMS

sms.jpg

 

6. Enter your verification code and click on Continue

4.jpg

 

7. SIM swap complete! Power off your device, Insert the new SIM card, and power it back on.

5.jpg

 

Don’t have an active TELUS account? Contact us for assistance.

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Comments
NFtoBC
Community Power User
Community Power User

Can this be done through the browser on my phone, or must I have access to a computer?

Dimo-X
Moderator
Moderator

That's a good question NFtoBC! Not sure if all the extensions would be supported, you could try enabling desktop mode on your browser and it may work! 

luciferwhite
Just Moved In

You need to have the particular aspects which are going to have the particular in order to swap the sim card you need the computer for that part or if you know to do with the handset it will be better and it will save your time also so windows 10 sound crackling will allow to know the exact part which is having the process that will help you a lot.

maldini
Connector

Can this done for prepaid phones? The screen looks different for prepaid phones.

unknownmerc
Just Moved In

This appears to be outdated, or impossible if you have a prepaid phone.

NFtoBC
Community Power User
Community Power User

@unknownmerc 

   Yes, prepaid is an entirely different process.

 

unknownmerc
Just Moved In

@NFtoBCAnd what might this process be? Because it is not located anywhere on the Telus websites.

NFtoBC
Community Power User
Community Power User

@unknownmerc 

It has been a long time since I used a prepaid account, so I can’t help you there. However there should be an option to change SIM when you login to your account.

unknownmerc
Just Moved In

telus.jpg

@NFtoBCThere sure isn't an option.

moofygirl
Just Moved In
  • There is no change sim option in my prepaid account. Can anyone here address what the actual solution is to this problem? If anyone had this issue changing a sim on prepaid how was it fixed? People have been asking for 3 weeks now 😞
Version history
Last update:
‎07-26-2018 09:44 PM
Updated by:
Community Manager
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