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dru
Community Manager
Community Manager

Swap your SIM card online at any time. 

 

What you’ll need:

 

  • New SIM card.
  • Your device(s) with active SIM card (powered on and connected to the TELUS network) to complete the steps.

 

Steps

1. Leave your phone powered on and don’t remove the existing active SIM card yet.

2. Log into your online account.

3. Click on Plans & Devices along the top ribbon then Device followed by Swap Your SIM Card

 

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4. Enter your new SIM card number.

 

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5. As an added layer of security, send a verification code to your phone via SMS or Email Address

 

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Sample verification code SMS

 

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6. Enter your verification code and click on Continue

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7. SIM swap complete! Power off your device, Insert the new SIM card, and power it back on.

 

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Don’t have an active TELUS account? Contact us for assistance.

 

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Last update:
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Updated by:
Community Manager